Privacy Policy

This Privacy Policy describes how KURAKURA (operated by Kyoto Kurakura, "we", "us", "our") collects, uses, and handles your personal information when you visit our store or make a purchase from us.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

When you visit our store or place an order, we may collect the following:

• Contact information: name, email address, phone number
• Delivery information: shipping address
• Payment information: processed securely via Shopify Payments; we do not store card details
• Order information: items purchased, order history
• Device and usage data: IP address, browser type, pages visited (via cookies and analytics tools)

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order status and delivery
• Respond to enquiries and provide customer support
• Comply with legal obligations
• Improve our store and customer experience (in aggregate, anonymised form)

We will only send you marketing communications if you have opted in.

You may unsubscribe at any time via the link in any email we send.

Sharing Your Information

We do not sell your personal information. We share your data only as necessary to operate our business:

• Shopify Inc. — our e-commerce platform (see Shopify's Privacy Policy for details)
• Shipping carriers — to deliver your order (e.g., DHL Express)
• Payment processors — to process your payment securely
• Legal authorities — where required by law

International Data Transfers

As a Japan-based business serving global customers, your personal information may be processed and stored on servers located outside your country of residence, including in Japan and the United States (via Shopify).

We take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy standards.

Cookies

Our store uses cookies to support core functionality (such as your shopping cart), analyse site usage, and, where consent is given, for marketing purposes.

You may disable cookies through your browser settings, though this may affect certain store functions.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Make a complaint if you believe we have mishandled your information

For Customers in the EU & UK

If you are a resident of the European Economic Area (EEA) or the United Kingdom, subject to the General Data Protection Regulation (GDPR) and the UK Data Protection Act, you have the following additional rights:

• The right to erasure ('right to be forgotten')
• The right to restrict the processing of your data
• The right to data portability

To exercise any of these rights, please contact us at hello@kyoto-kurakura.com.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Order records are retained for a minimum of 7 years in accordance with Japanese and relevant international taxation requirements.

Complaints

If you have a complaint regarding our handling of your personal information, please contact us at hello@kyoto-kurakura.com.

If your concern is not resolved to your satisfaction, Australian customers may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

Contact

KURAKURA
Email: hello@kyoto-kurakura.com
kyoto-kurakura.com